Courses

Leadership and Management:

Module A:

Title: Develop the Leader Around You

COURSE PURPOSE:

Leadership and management are often used interchangeably in the workplace. Through open dialogue and best practices, participants learn the importance of “Developing the leader within themselves. Practicing hands-on activities will enhance their communication skills. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

Upon conclusion of this course, participants will be able to perform the following tasks:

• Application: Are You Raising Up Potential Leaders
• 11 Commitments for Creating and Cultivating a Growth Climate for Potential Leaders
• Application: Are You Creating a Climate for Potential Leaders
• Answering questions to determine whether providing a growth environment for potential leaders and questions about your commitment to personal growth
• 5A’s Assessment: Take an inventory of who you’re looking to hire or advance.
• Assessment of Needs-What roles does your organization need to fill?
• Assets on Hand-Who are the available people already in the organization?
• Ability of Candidates-Who is able or capable of fulfilling this role?
• Attitude of Candidates-Who (among the candidates) is willing?
• Accomplishments of Candidates-Who gets things done?
• Identifying Potential Leaders-10 Qualities to Look for in a Leader

Leadership and Management:

Module B:

Title: Leadership Gold

COURSE PURPOSE:

Each of us has learned leadership lessons learned over a lifetime of leading others. During this module we’ll discuss the difference that good leadership can make. Through open dialogue and best practices, participants learn the importance of “Leadership Gold within themselves. Practicing hands-on activities will enhance their communication skills. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

Upon conclusion of this course, participants will be able to discuss the following tasks/comments:

• The Toughest Person to Lead Is Always Yourself
• Defining Moments Define Your Leadership
• The Best Leaders Are Listeners
• A Leader’s First Responsibility Is to Define Reality
• To See How the Leader Is Doing, Look at the People

Leadership and Management:

Module C:

Title: Goal Setting

COURSE PURPOSE:

Using a little philosophy, participants will ‘Seize the day’ through goal setting. During this module, we’ll discuss ways to make the most of our life, by seizing every moment to seize the day. “Carpe Diem.” Through open dialogue and best practices, participants learn Goal Setting within themselves. Practicing hands-on activities will enhance their communication skills. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

Upon conclusion of this course, participants will be able to discuss the following tasks/comments:

• Understand the key points that underlie setting practical goals
• Develop and commit to a personalized and systematic goal plan

Leadership and Management:

Module D:

Title: Build Personal Resilience

COURSE PURPOSE:

Resilience can be defined as the capacity to adapt to and recover from sources of stress and adversity. Resilience is often described as one’s ability to “bounce back.” In today’s evolving environment, we will likely experience extraordinary demands on our resilience. In doing so, we’ll discuss possible ways to bounce back in a volatile, uncertain, complex, and ambiguous (VUCA) world. Through open dialogue and best practices, participants learn how to build personal resilience within themselves. Practicing hands-on activities will enhance their communication skills. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

Upon conclusion of this course, participants will be able to discuss the following tasks/comments:

• Understanding the difference between resilience skills and stress management skills.
• Understanding the small behavioral steps which can make a big difference in personal resilience.
• Understanding how your resilience both supports – and hinders – resilience in others.
• Determine which resilience behavior adjustments and insights offer you the greatest personal benefits to support your personal growth and performance.

Leadership and Management:

Module E:

Title: Strategic Planning

COURSE PURPOSE:

On a day-to-day purpose, most high-performing organizations align organizational and individual performance management systems and human capital activities with the organizational strategic plan. Strategic planning is a choice of actions and decisions taken by management that lead to the development of specific strategies to achieve the organization’s goals. Given the nature of strategic planning, all projects are tailored to the agency’s particular needs and can range from assisting agencies, cradle to grave, with the step-by-step process for formulating a strategic plan, to facilitating leadership strategic planning off-sites to developing implementation plans. Through open dialogue and best practices, participants learn how their organization’s strategic plan supports their goals. Practicing hands-on activities will enhance their communication skills. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

Upon conclusion of this course, participants will be able to discuss the following tasks/comments:

 

(Note): Pre-session development of materials and identifying key documents may be used for strategic planning sessions.

 

(Note): Pre-session discussions with leadership and stakeholders to refine the strategic planning session process goals and outcomes.

• A validation or development of the mission and vision statements either during the strategic planning session or prior to the session.
• A Strength, Weaknesses, Opportunities, and Threats (SWOT) analysis exercise to help agencies understand their distinctive organizational competencies and recognize strategic implications.

Leadership and Management:

Module F:

Title: Principles of Crisis Leadership

COURSE PURPOSE:

Despite our ability to plan, we constantly face a crisis. Although significant improvements in crisis prevention and strategic management exist, serious predicaments can elude even the best plans. As leaders, we must always be ready and prepared to navigate complex, unanticipated situations. Through open dialogue and best practices, participants learn and discuss crisis principles and how their organization has helped them prepare for the next big crisis. Practicing hands-on activities will enhance their communication skills. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

Upon conclusion of this course, participants will be able to discuss the following tasks/comments:

 

Through case studies, interactive exercises, and simulated crises, you’ll learn to identify your strengths in relating to others when facing a threat and how to manage relationships before, during, and after an emergency.

• Strategic approaches for managing risk and analyzing information help you identify emergency situations and assess your own biases under pressure.
• Sharing your crisis leadership experience with other leaders will help you develop an invaluable network of colleagues for ongoing support.

Leadership and Management:

Module G:

Title: Emotional Intelligence (EI)

COURSE PURPOSE:

Emotional Intelligence (EI) is a group of skills and competencies that help individuals better manage the emotions inherent in the workplace. As a leader in any organization, you need to have a deeper understanding of yourself and your emotions to better interpret and respond to other people’s emotions. Leaders with a more significant experience of EI and how to manage their own emotions are known to facilitate increased productivity and creativity in their teams. Through open dialogue and best practices, participants learn and discuss emotional intelligence principles and how their organization has helped them prepare for the next big crisis. Practicing hands-on activities will enhance their communication skills. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

Upon conclusion of this course, participants will be able to discuss through interactive exercises by learning concepts of Emotional intelligence (EI) and challenge their skill levels in different areas of EI, and strategies to improve EI functioning.

 

You’ll learn:

• The different elements of EI and how each influences different outcomes.
• Why self-awareness and evaluation can improve your relationships with others.
• Why developing an EI action plan can be critical to you as a leader and your organization.
• How elevating your own EI can improve your communication and influencing skills.

Leadership and Management:

Module H:

Title: Complete a 360-degree assessment

COURSE PURPOSE:

Conflict in any workplace is unavoidable, and you must understand management strategies to resolve disputes and reach agreements quickly and effectively. This course offers personalized approaches and tools to help you face discord with a positive and constructive approach. How others see you is essential.

Before or during the course, you and your colleagues will complete a 360-degree assessment that will be used to help you examine the impact of your behavior during conflict situations in the workplace. Through open dialogue and best practices, participants learn and discuss the importance of a 360-degree assessment. Practicing hands-on activities will enhance their communication skills. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

Upon completing the 360-degree assessment, participants will better understand how to handle situations.

 

You’ll learn:

• Through various exercises and small group discussions a personal reflection is used to enhance the participant’s self-awareness as you identify your preferred conflict style.

Conflict Resolution:

Module I:

Title: Conflict Resolution Strategies and Skills

COURSE PURPOSE:

Conflict in any workplace is unavoidable, and you must understand management strategies to resolve disputes and reach agreements quickly and effectively. This session aims to provide participants with techniques to respond to and resolve conflicts before they interfere with achieving the mission. Through open dialogue and best practices, participants learn and discuss conflict resolution strategies and skills for better communication. Practicing hands-on activities will enhance their communication skills. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

Upon completing this session, you will be able to:

• Identify and adjust your level of communicative assertiveness.
• Resolve interpersonal conflicts.
• Engage in productive conflict to improve team decisions.

Conflict Resolution:

Module J:

Title: Identify your preferred conflict style

COURSE PURPOSE:

In identifying your preferred conflict style, tense, emotional, and awkward situations can wreak havoc in the workplace. In doing so, it can escalate stress and undermine productivity. This course will help you resolve difficult or uncomfortable problems/situations and turn disagreements into productive workplace discussions. Through open dialogue and best practices, participants learn and discuss identifying preferred conflict styles, conflict resolution strategies, and skills for better communication. Practicing hands-on activities will enhance their communication skills. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

Upon completing this session, participants will identify preferred conflict styles through various exercises and small group discussions.

 

You’ll learn:

• Understanding that many people have one particular “conflict style” that informs how they approach most disagreements.
• Understanding genetic components to conflict styles.
• Identifying your dominant “conflict style” and where it came from.

Conflict Resolution:

Module K:

Title: Handling conflicts in a leadership context

COURSE PURPOSE:

Conflict management is identifying and handling conflicts reasonably and efficiently. It is an essential skill for managers or team leaders because it will not detract from the work itself if your team knows how to manage conflict. Conflict can influence work results and create a hostile atmosphere in the group, and leaders must know how to deal with conflict management regularly. Through open dialogue and best practices, participants learn and discuss handling conflicts in a leadership context. Practicing hands-on activities will enhance their communication skills. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

Upon completing this session, participants will understand the Art of Leadership in handling conflicts in a leadership context.

 

You’ll learn:

• Four (4) Common Types of Conflict in the Workplace.
• In every company, leaders use specific ways to lead their team members.
• Workstyle conflicts occur when team members have different behaviors and working styles.

Performance Measurement:

Module L:

Title: Building Consensus

COURSE PURPOSE:

CConsensus means coming to an agreement. Creating consensus in a team setting means finding a proposal acceptable enough that all team members can support it, with no member opposing it. Through open dialogue and best practices, participants learn and discuss building consensus by pooling opinions; listening effectively; discussing ideas and differences; not getting all you want; and coming to an agreement that everyone “can live with. Practicing hands-on activities will enhance their communication skills. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

Upon completing this session, participants will understand building consensus and how to better incorporate it in the workplace.

 

You’ll learn:

• Learn methods that help teams reach consensus.
• Understand the use of multi-voting which can reduce a list containing many items to a manageable few.
• Learn that brainstorming is a simple and effective method of generating ideas in a group.

COURSE OBJECTIVES:

Upon completing this session, participants will understand the Art of Leadership in handling conflicts in a leadership context.

 

You’ll learn:

• Learn methods that help teams reach consensus.
• Understand the use of multi-voting which can reduce a list containing a large number of items to a manageable few.
• Learn that brainstorming is a simple and effective method of generating ideas in a group.

Performance Measurement:

Module M:

Title: High-Performance Teams Standout

COURSE PURPOSE:

High-Performance Teams stand out as it relates to organizational performance and production. All team members have a shared vision to support a common idea the team is working to achieve. High-Performance Teams are highly focused on objectives. They are emotionally connected to the mission’s narrative. When teams perform well, leaders can ensure each part of the process works towards achieving an optimal goal of success, especially in a situation where a team may be less efficient. Participants learn and discuss teams and organizational performance through open dialogue and best practices. Practicing hands-on activities will enhance their communication skills. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

Upon conclusion of this course, participants will understand that high-performing teams understand three psychological needs are essential: autonomy, competence, and relatedness. When people feel psychologically fulfilled, they tend to be healthier, happier, and more productive.

 

You’ll learn:

• Creating a high-performing team takes time, effort, and commitment from leaders and team members.
• Trust and collaboration are keys to success in maintaining open communication.
• Accountability and holding others responsible for their actions and decisions contribute effectively towards the collective objectives.

Performance Measurement:

Module N:

Title: Building a Collaborative Team Environment

COURSE PURPOSE:

Building a collaborative team environment requires expected team results; however, performance is sometimes hindered when team members do not work well together. A collaborative team environment is essential for the team’s success. Participants learn and discuss the importance of building a collaborative team environment through open dialogue and best practices. Practicing hands-on activities will enhance their communication skills. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

Upon conclusion of this course, participants will understand that building a collaborative team environment requires having a common purpose and goal. A team is defined as a group of people working together toward a common goal.

 

You’ll learn:

• Have a Common Purpose and Goal
• The importance of the word “Trust”
• Clarify team roles and become familiar with the responsibility of those roles.
• Communicate openly and effectively and take responsibility for being heard and understood.

Performance Measurement:

Module O:

Title: Wisdom of a Workforce

COURSE PURPOSE:

The wisdom of a workforce has a voice. When we learn to draw on the needs and ideas that reflect the population we serve, we are in better positions to understand and meet the needs of the customer and all people. We live in different times today as the workforce is rapidly changing. We must take advantage of our youth and understand the importance of inclusion. Knowing that a diverse workforce in an inclusive environment will improve individual and organizational performance and result in better value to the customers and all stakeholders. Understanding the wisdom of the workforce is essential for the team and the organization’s success. Through open dialogue and best practices, participants learn and discuss the importance of Diversity, Equity, and Inclusion (DEI). Practicing hands-on activities will enhance their communication skills. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

Upon conclusion of this course, participants will understand that when we tap the knowledge of our employees, we will get better results. Employees are trained in team building, decision-making, problem-solving, and conflict resolution and must understand what’s at stake within the organization.

 

You’ll learn:

• Executive Order 14035 On June 25, 2021, President Biden released Executive Order 14035: Diversity, Equity, Inclusion, and Accessibility in the Federal Workforce. This executive order seeks to create a Government-wide initiative to promote diversity, equity, inclusion, and accessibility (DEIA).
• As the Nation’s largest employer, the Federal Government must be a model for Diversity, Equity, Inclusion, and Accessibility (DEIA) where all employees are treated with dignity and respect.

Teambuilding, Communication Etiquette:

Module P:

Title: Everyone Communicates Few Connect

COURSE PURPOSE:

Only one thing stands between you and tremendous success in your personal and professional life. It isn’t knowledge, skills, experience, or talent. It’s your ability to connect with people. This course is designed to help you improve only if you want results. If you want to get better results, you’ve got to get better at connecting with people. It doesn’t matter who you are; we all can improve our results by improving our ability to connect and influence people ethically. Through open dialogue and best practices, participants learn and discuss the common misconception that certain people are born with the ability to connect. The truth is anyone can learn how to make every communication an opportunity for a powerful connection, and it’s within reach. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

Upon conclusion of this course, participants will understand that “Everyone Communicates Few Connect” is a powerful learning system split into two parts. You need to learn the skill and practice it.

 

You’ll learn: The five factors for connecting.

• Relationships – Who you know.
• Insight – What you know.
• Success – What you have done.
• Ability – What you can do.
• Sacrifice – How you have lived.

Teambuilding, Communication Etiquette:

Module Q:

Title: Learning to become a Person of Influence

COURSE PURPOSE:

Whatever your vocation, you can increase your impact on others by learning the principles of influence. Creating positive influence will not only be a catalyst to your own success, but it will also become the legacy you will leave behind. Through open dialogue and best practices, participants learn and discuss about becoming a person of influence. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

Upon conclusion of this course, participants will understand that Becoming a Person of Influence truly is about creating positive influence and can be a catalyst to their success. Leadership is an influence. Increasing your influence increases your leadership.

 

You’ll learn: The five methods of Influence.

• Force – There is no choice in the decision.
• Intimidation – My way or the highway.
• Manipulation – There’s a win and loser.
• Positional – We follow because we have to.
• Exchange – We both win something.

Teambuilding, Communication Etiquette:

Module R:

Title: Team Development

COURSE PURPOSE:

Today, effective organizations are more collaborative than ever, yet teamwork today looks much different than it did before. As a team leader, you may now lead teams in virtual spaces, different time zones, and home-office distractions. Your team members may face more than work challenges and could use compassion and care. How can you maximize your skills to not only achieve results, but also strengthen your team? Through open dialogue and best practices, participants learn and discuss how to improve team development. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

This course will help you develop fundamental skills to be an effective team leader and a team member. You’ll learn the stages of team development, teamwork strategies, and collaboration tools to lead your team and reach organizational goals effectively. You’ll also explore different ways of promoting a facilitative culture in your workplace, and how empowering your teams to exercise decision-making at all levels creates an ideal environment for team building. Upon conclusion of this course, participants will better understand team development.

 

You’ll learn:

• Identifying how your styles, strengths, and behaviors affect performance in a team.
• Exploring different communication styles, facilitative behaviors, and team members and leaders’ roles and responsibilities.
• Learning about team dysfunctions, building trust, managing conflict, and encouraging accountability.
• Improving your team-building abilities through practical application and feedback.
• Acquiring a deeper understanding of teams, focusing on team dynamics and effective processes.
• Learning how to coach for higher performance.
• Reflecting on how to lead from any place on the team.
• Using models and tools to facilitate teamwork more effectively.
• Discovering your conflict management styles and how they impact team success.

Productivity / Process Improvement, Resiliency Training:

Module S:

Title: : Applying Decision Making and Problem-Solving Skills

COURSE PURPOSE:

Today, effective organizations are more collaborative than ever, yet teamwork today looks much different than it did before. As a team leader, you may now lead teams in virtual spaces, different time zones, and home-office distractions. Your team members may face more than work challenges and could use compassion and care. How can you maximize your skills to achieve results and strengthen your team? Through open dialogue and best practices, participants learn skills that increase productivity through problem-solving and decisiveness. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

This course is designed to help boost your decisiveness and problem-solving skills. You’ll learn strategies to recognize and define pain points before they become organizational problems. Upon conclusion of this course, participants will better understand problem-solving.

 

You’ll learn:

• How various communication styles can impact the effectiveness of recommendations when solving problems.
• Enable the discovery for different ways to identify and evaluate a problem’s potential causes.
• Allows for the use of brainstorming and mind-mapping to aid in problem-solving.

Productivity / Process Improvement, Resiliency Training:

Module T:

Title: : Being Extraordinary through Leadership

COURSE PURPOSE:

Today, managers are constantly honing their leadership skills. As emerging leaders, the questions are, how can you build leadership skills that generate success for you, your teams, and your organization? You can do so by elevating your position as a manager to ensure that as an extraordinary leader you are focusing on your strengths rather than weaknesses, and by developing these strengths in combinations. Through open dialogue and best practices, participants learn skills that continue to increase productivity and process improvement. A certified Maxwell Leadership Consultant and Trainer facilitates this course.

COURSE OBJECTIVES:

In this course, through a combination of lectures, small group discussion, experiential learning, and individualized coaching, you’ll learn to develop and implement attributes and competencies of being an extraordinary leader.

 

You’ll learn:

• The importance of modeling and promoting personal accountability to benefit the organizational culture.
• The importance of practicing integrity and honesty and how to recognize different ways to resolve ethical situations.
• The importance of developing interpersonal skills by practicing openness and approachability to employees at all levels.